It took 21 days for Hostgator to have destroyed everything I had; a website that cost me money and hundreds of hours to build.
What could have happened?
Simple, I was a customer, I had paid for hosting for more than two years, and I felt the need to buy the security package, certified, so that my website could circulate securely in the web space, without any problems for visitors.
Obviously I decided to contact Hostgator to buy SSL. I was advised to buy paccote Baby, to which I added two more tools (Addons hosts)
To make the purchase I took days. But the domain did not enter. then that package was not for my account. Finally it took days, until someone of common sense created a methodology and made the purchase.
On May 4, I was able to make the first demand. It took days, many hours lost but everything was done.
I sent the United States $ 292.87. The money has gone out of my mind. Everything perfect
They told me that they were going to do a check and could take between 24 to 48 hours (I think, I do not have the memory of other times), and then I would put the certificate
Then they asked me for an email. I sent the email.
Everything seemed to follow its course
Until one day in my mail I receive an email, nice to ask that within 5 days I paid $ 263.47. Not doing so will void my account.
Interesting. I do not understand anything of English - nor do I intend to have any more contacts with such people to be frank - I saw myself and wished myself to communicate. I talked to Hostgator's chat dozens of times.
From the absolutely disinterested attendant who repeated, you have 5 days to pay if you do not cancel the account and the package. Even two or three people, who professionally sought, in fact, for the good of all, efficiently, solve a problem.
I, old, incapacitated, completely exhausted from health and patience one day asked, out of charity, to cancel everything. He wanted me, for the sake of sanity, to cut off any relations.
That was when Hostgator asked me to give them a few days while they were going to review my case. I thought it wise. That's right. Ethical. The company respects the customer and will study the problem.
Only two days later - it seems that the disorganization is such that there was no study - I receive and on a Sunday - new email, nice; I had 1 day to pay what I owed or they canceled my account and closed the website.
New chat, new conversation. But fortunately one such lady, Mrs. Donna, became interested, and she herself was reviewing everything. And he concluded, and well, I ordered the Baby package, but Hostgater - it seems like he does these things like a Youtube video if you can confirm it - changed everything without consulting me. That is, I bought Baby, but Hostgator sold me the Pro. I, tired, did not want any more tragedies, I accepted.
Only now they were fond of wanting me to pay the baby. What if I had the professional?
And the nice lady Donna, who deserved a compliment for the spirited work she did, took care of canceling Baby and I was rested with the professional and the matter was settled.
Once again I was radiant. It's about time. He sucked in a huge chill. My health had worsened, I had not slept, the tension had gone up, and finally, stress.
Only the next day, new email with repeated threats. Either pay or stay without website and without package
The chat man looked like a scratched disk. If you do not pay, you will not get anything.
The next day - I was never a man to be afraid of crocodiles - again in the chat, and catch an angel. The lady, was sensitive to my complaints, realized my anguish and my reason and went further, realizing that I had paid more than 290 dollars found it strange and went to inquire.
And indeed confirmed my payments, the divergences in the packages. He rationally considered, after asking me if he had any interest in having two security packages, that the only solution was for me to have one. Intelligent. Simple but smart.
And since you heard my complaints, that I did not have any more money, that the website cost me money, that with the website I bought more plugins, and that I was demoralized and sick, she was working on the best solution.
He asked me if I agreed to stay with, I think, I'm not sure of the name, Business account? It was an appropriate plan and had already integrated the famous SSL.
Obviously I accepted. I thanked him and was happy. I phoned some friends saying that I had been able to solve the situation.
The next day new email, or paid the blessed $ 263, 47 dollars - which I had already paid - or canceled everything.
In absolute despair I return to chat. I tell you that they first told me they were going to check on my case. That they later nullified the baby and stayed with the Pro. They then proposed and accepted the Business. Let them see what they were doing because it is ugly to play with clients, take time to threaten, solve, spoil. A total disorganization.
Last chat - I thought - a lot of sympathy, but everything was canceled and I would receive a refund within 15 or 16 days. Wonderful. And the money that cost me the website? And the hundreds or thousands of hours I took to work on it?
I warned my interloper. The situation is so unusual, so unnatural, so absurd that Hostgator will lose more than he thinks he will win. I will complain to the Administration, both in Houstom and Austin, this duality, is typical in Hostgator, always have a version and its opposite.
And I would expose my story on social networks, youtube, my blogs and any net space where you talk about Hostgator would leave the warning, care, because the people in this company can pay, and then they take everything.
In conclusion, Hostgator is a clutter, is unreliable, looks like a third-world company, deceives people, is cheating, and does not respect their customers.
Today, in order to understand the caricature of this Kenyan-type company, it still sends me, after canceling everything, a new email, this time to elucidate me of the new security rules of the European Union. In fact, all this seems unimaginable. Unreal.
But it caused me immense damage, many days of restlessness. Losses. Of course, I will not accept this gratuitously. Or Hostgator solves the situation and asks me for an apology email, or I will surely make it cost so much incompetence and lack of responsibility.
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